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SHIPPING POLICY

SHIPPING

Luxe-T orders are shipped and delivered with our logistics partners, UPS Ground, and/or USPS (Postal Service). All shipping options are standard ground shipping and delivery estimate is shown at the checkout. This is only an estimated delivery time provided by the carriers in live time for when packages are picked up by the carriers. This does not include processing and packing time, and once the order is ready it will take additional few days for the carrier to deliver them. There are no expedited or guaranteed shipping options as all shipping options are standard delivery. Luxe-T orders are shipped Mon-Fri only in the order they are received. Weekend orders will ship the following week. Please expect delays during holiday sales or promotional sales due to large amounts of orders that must be processed. Once you receive your tracking number, we are no longer responsible for the package. You can contact the carrier you chose and provide them tracking number for further assistance with your delivery.  

 

SHIPPING PROTECTION
At checkout, we have an option for Shipping Protection which can be the best way to protect your order if it's lost, stolen, or damaged. You can email us at contact@luxe-t.com with your order number. If package is damaged, take a photo of the damage immediately following the delivery. If you purchased Shipping Protection, we would replace your order 1 time only. If you do not add Shipping Protection to your order, we will not be held responsible for any lost, stolen, or damaged orders. You'll need to contact the carrier (UPS or USPS) you chose during checkout with your tracking number for further assistance. We will not honor Shipping Protection coverage if the delivery problem is due to customer entering in wrong shipping address during check out. 

 

WRONG ADDRESS

Customers are held responsible for delivery problems caused by entering wrong address during checkout. For security reasons, once an order is placed, we cannot edit or change them. If your order is sent to an incorrect address and returned to us, there will be another shipping fee to correct and ship to the right address. We are not responsible for lost or misdelivered package due to an incorrect address provided by customers even with shipping protection.

 

FREE SHIPPING

Free shipping is currently available for all orders over $100 shipped within the contiguous United States. To get a free shipping, you must select the 'Free Shipping' option at your checkout. If you do not select the free shipping option at checkout, we will not be able to refund the shipping fee afterwards.

 

INTERNATIONAL SHIPPING

Our international orders are currently shipped via USPS and UPS International.  Duties and Customs related fees are customer's responsibility. 

USPS First Class Package International service is more affordable lightweight shipping (max.4 lbs.) but tracking and package insurance are not available which we are not guaranteed for replacing lost or damaged packages if you choose this option at checkout. 

 

CHARGEBACKS 

Credit card chargeback is a terrible way to resolve any problems that you may have. It can actually delay or possibly make it impossible for us to assist you. Once a customer opens a chargeback with their credit card company or bank, we are no longer obligated to assist you with orders. There will be no assist, no refunds, no replacements, and will no longer accept any future orders after a chargeback is started.

If there is any issues or concerns with your order, please contact us at contact@luxe-t.com 

Customer service agents will assist you with any concerns or problems with the order.