Orders are processed in the order they are received. With that said, we’ll do our best to prepare them for carriers as quickly as possible. Holiday sales are usually our busiest time and please expect up to a week in delay as we process all orders in timely manner.
Once an order ships, we can’t make any changes to it, including to the shipping address. If you email us at firstname.lastname@example.org, we may be able to cancel your order for you if your order has not been shipped yet. But we can’t guarantee your order will be canceled.
If the carrier site’s tracking says your order was delivered but you still have not received it, try checking with your neighbors and looking outside your home to see if it’s hidden somewhere. If you can’t find it, email us at email@example.com so we can claim the shipping carrier for them to start investigation and send you a replacement.
The estimated shipping time is just an estimate provided by the carriers such as USPS, FedEx, and UPS. Please consider the time it takes for us to process your order and have it sent to warehouse for packing. Once the order is picked up, then the 2 day shipping time should be expected. Even the carriers are facing employee shortages and route changes due to unforeseen events that can extend the estimated delivery time.
Returns & Refunds
You can certainly request a return authorization by emailing firstname.lastname@example.org. Once you receive a RA number from our customer service department you can follow the instruction and send it back to us for a refund. You will need to purchase a different size or style separately as we do not offer exchanges directly. Once your original order is returned and received, we’ll issue a refund for the item minus shipping fees. Be sure to send it back using a traceable service from UPS, USPS, or FedEx.
If you think you may have received a defective or wrong item, email us at email@example.com as soon as possible and be sure to include the following info:
-Your order number
-Item(s) information that is/are defective or wrong
-Any photos of the defect/damaged items to help our return process team
If you are getting an error message when trying to submit your payment, there may be an error or a typo in your billing information. If the error message says about unverified payment details, then it is probably either the credit card number or your billing zip code that does not match.
We manufacture overseas and restock our core styles every spring and fall. But when our seasonal styles / sizes / colors sell out, they are gone for good. If the item(s) you are looking for does not appear on our website, feel free to reach out at firstname.lastname@example.org for restock information or leave comments for future productions.
Luxe-T is designed and fulfilled in DC Metropolitan Area, USA.
Our products are manufactured and sourced in highly experienced global factories in South Korea, Vietnam, and China. All of our products are premium quality in affordable prices.
We make our core basics with two different fits: Heavy Weight Classic and Medium Weight Fitted.
The Heavy Weight Classic T-Shirts are made of 7.2 oz.100% combed cotton with large and comfortable fit. (The Tall version is 2”longer).
The Fitted T-Shirts are made of 5.5 oz. 100% combed cotton with smaller fit and thinner fabric.
First of all, thank you for your interest and we are excited to hear that our customers love our products. We always explore the potential of new products and fabrics, but you can also pass along your suggestions by email us at email@example.com.
Sales & Promotions
Unfortunately, orders are unable to be edited after being placed.
At this time discounts or promo codes are only able to be applied during checkout, not retroactively. However, depending on the code you may be able to apply it towards your next purchase.
Follow the link from the email you received. Click the link in the email to view your gift card code, and then enter the code at checkout. You can use multiple E-gift cards during a single checkout, and any remaining amount will be saved for a future purchase.
Place an order of E-gift card using your information (email, name and address) and you will receive an email with E-gift card code inside. Forward the email to the recipient directly or you can print it out and give to your recipient.
Our gift cards are non-refundable. If you’d like to return a purchase made with a gift card, the funds will be credited back to your gift card. For return, email firstname.lastname@example.org for return authorization.
The unused portion of your gift card automatically remains on the card and can be used for any future Luxe-T purchase. Luxe-T gift cards will never expire!
Currently, we only offer digital gift cards. But you have the options to print your gift card instead of emailing it to your recipient.