RETURN POLICY

If you're not 100% satisfied with your purchase, you may return it for a refund within 30 days of your order, provided the item is in new, unworn condition with the original packaging and hang tags attached.

Returns requested after 30 days will not be accepted. We reserve the right to refuse returns that are not in resalable condition.

Return Exceptions

• Underwear and tank tops are not eligible for return for hygienic reasons.
• Final Sale items cannot be returned.
• Original shipping and handling charges are non-refundable.
• Returns must be in their original condition, with hang tags attached and original packaging included.

Items must be:

• Unworn
• Unwashed
• Undamaged
• Free of perfume or cologne
• Original tags and labels attached

Note

• Items provided as Shipping Protection replacement items are not eligible for return or refund.
• International orders are not eligible for return due to the high cost of international return shipping.

EXCHANGES

We do not offer direct exchanges.

If you'd like a different size or color, simply place a new order and return the unwanted item(s) for a refund in accordance with our Returns Policy. This allows you to receive your new item(s) much faster.

HOW TO RETURN

PC: Click the Profile icon in the top-right corner.

MOBILE: Tap Login from the menu.

1. Enter your email address and click Continue.
2. You'll receive a 6-digit verification code by email. Enter the code to log in to your account.
3. Select the order and item(s) you'd like to return.
4. Choose a return reason and add a note if you'd like to provide additional details.
5. Click Request Return.

If your return request is approved and requires shipping, you'll receive an email with a prepaid return shipping label and return instructions.

Once we receive and inspect your return, your refund will be processed within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

Original shipping charges are non-refundable.

Note: Any item that does not meet our return policy will be returned to the customer.

CHARGEBACKS

Credit card chargebacks are a terrible way to resolve order issues. They can significantly delay the resolution process and may even make it impossible for us to assist you.

Once a customer initiates a chargeback with their credit card company or bank, we are no longer obligated to assist you with the order. There will be no refunds, replacements, or further assistance while the charge is in progress. 

Customers who file chargebacks may have their accounts permanently restricted from placing future orders with Luxe-T.

Any concerns or questions regarding your order, please contact us at contact@luxe-t.com 

Our customer service team will do our best to resolve your issue quickly and fairly.