SHIPPING POLICY
Luxe-T orders are shipped via UPS Ground and/or USPS. All shipping methods are standard ground shipping. Estimated delivery times shown at checkout are provided by the carrier and do not include order processing or packing time. We do not offer expedited or guaranteed shipping.
Orders are shipped Monday through Friday in the order they are received. Weekend and holiday orders will be processed the following business day. Please allow additional processing time during holidays and promotional sales due to higher order volumes.
Once your order has shipped and a tracking number has been provided, responsibility for delivery transfers to the shipping carrier. For delivery issues, please contact UPS or USPS directly using your tracking number.
SHIPPING PROTECTION
Shipping Protection is available at checkout to protect your order against loss, theft, or damage during transit. If purchased, you are eligible for one (1) replacement shipment. Shipping Protection claims are not eligible for refunds.
To file a claim, email contact@luxe-t.com with your order number. If your package arrives damaged, please take photos immediately after delivery.
Shipping Protection does not cover orders shipped to an incorrect address entered during checkout. Replacement items provided through Shipping Protection are not eligible for return or refund to prevent abuse. If Shipping Protection is not purchased, customers must contact UPS or USPS directly regarding lost, stolen, or damaged packages.
WRONG ADDRESS
Customers are responsible for providing the correct shipping address during checkout. For security reasons, we cannot change the shipping address after an order has been placed. If a package is returned due to an incorrect address, additional shipping charges will apply before it can be reshipped. Shipping Protection does not cover orders with an incorrect shipping address.
FREE SHIPPING
Free shipping is available on orders over $100 shipped within the contiguous United States. To receive free shipping, you must select the "Free Shipping" option during checkout. Shipping charges cannot be refunded if another shipping method is selected.
INTERNATIONAL SHIPPING
International orders are shipped via USPS or UPS International. Duties, taxes, customs fees, and import charges are the customer's responsibility.
USPS First-Class Package International is an economical shipping option (up to 4 lbs.), but tracking and insurance may be limited or unavailable. If this shipping method is selected, Luxe-T is not responsible for replacing lost or damaged packages.
CHARGEBACKS
Credit card chargebacks are a terrible way to resolve order issues. They can significantly delay the resolution process and may even make it impossible for us to assist you.
Once a customer initiates a chargeback with their credit card company or bank, we are no longer obligated to assist you with the order. There will be no refunds, replacements, or further assistance while the charge is in progress.
Customers who file chargebacks may have their accounts permanently restricted from placing future orders with Luxe-T.
Any concerns or questions regarding your order, please contact us at contact@luxe-t.com
Our customer service team will do our best to resolve your issue quickly and fairly.